Welcome to Designs by Jen, Inc.

Payment

I accept payment through Paypal, but don't worry if you don't have an account! You can pay by debit or credit card using Paypal's guest services. Click on the link for more information about this: https://www.paypal.com/cgi-bin/webscr?cmd=p/mer/WAX_landing-outside

If you would like to pay with a credit card but do not want to go through Paypal, you can visit my Etsy shop, which accepts all major credit cards: https://www.etsy.com/shop/DesignsByJen1

An 8% sales tax will be applied to all Illinois residents.

Shipping

All orders are sent via USPS First Class Mail, unless Priority Shipping is selected. Both services provide tracking information. First Class Mail usually arrives within 3-5 days, however, sometimes the post office has delays, which is out of my control. Please email me with any questions about your package or tracking info: jen@designsbyjen.co

Most items will ship within 1-3 business days. If it is an item that needs to be made, it may take 4-7 days, and it will be stated on the bottom of the item description.

Returns, Exchanges and Repairs

I want you to be fully satisfied with your jewelry purchase! If you are not satisfied, you may return or exchange your item within 3 days of your purchase. I will refund the purchase amount including original shipping charges. Please email me if you would like to return or exchange your item.

I pride myself in the careful design and construction of all pieces. However, if something needs to be repaired, I will do that free of charge within 90 days of your purchase. (Water damage or running over your bracelet with a car, for example, do not apply!) After that, there will be a small fee for supplies and/or labor. All return shipping charges are the responsibility of the customer.  Please read the Jewelry Care section for simple ways to keep your jewelry clean and prevent damage. 

Sizing

Please check the length of the bracelets/watches before ordering. Most are made to fit a 6.25-6.5" wrist. Measure your wrist around the wrist bone fairly snug with a tape measure to check your size. Bracelet lengths listed in the descriptions are the length of the bracelet, not the wrist size. Depending on the type of bracelet, 1" to 1.5" is added to the wrist size for the bracelet to fit comfortably. If you need a different size, just email me, and most times I can accommodate your request! However, most bracelets are already made, and I can usually not change the size once they are made, so please contact me before purchasing to make sure I have all the supplies needed to make another one.


All designs copyrighted © Designs by Jen, Inc.